OK, Bill & Emily,

Possibly part of the problem is the misconception that it's a "site" - as in fully accessible from the 2D web - it's another whole platform, that requires a whole new client application (like your browser is a client of the web). If I'm completely off-base here, forgive me. I'd also mention that there is a new client released every few weeks, so If you've created an account, you might check back once in a while. (or contact Linden Lab support, but that might not be all that helpful). Sorry things are not working for you.