I decided to go with Kunaki this time. (Last time it was Discmakers.) I was trying to get my project done in time for a show I had coming up. Before I got the sample review disc, time got tight, so I went out on a limb and ended up paying 2nd Day Air rates for 20 discs without a chance to see and listen to the review disc. Fortunately, it was all good, except that I needed to change the times on some of the songs (in my rush to send it off, I neglected to get the correct times after mastering, and instead sent the mock-up I had done with approximate times.) Sold the first batch out at the show that weekend. Meanwhile, I deleted that account and uploaded again with the corrections. Ordered 5 sample discs which arrived and were fine. Ordered 100 more, but they were not going to be here in time for my Bluebird show this weekend, so I also ordered 25 and again paid 2nd Day Air. They arrived night before last. Yesterday I realized that four of the jewel cases were broken. I sent an email to the company I bought them from. Then I started taking the cellophane off of a few (radio folks prefer to receive them that way) and I noticed that the cases were broken on the inside, too. The little teeth that hold the CD in place were mostly all broken off. Bits of plastic were just rattling around inside the cases. 14 out of 25 were defective and unsalable. I searched the web until I found a phone number (it's not on their website) and called them up. I told them I needed to have the discs by Sunday. They said it was impossible since today is Friday and UPS doesn't work on Sunday. They offered me my money back. I reminded them that it was only Thursday, that I had another larger order from them already in transit, and that the reason why I paid high shipping rates for this 25 is because I need them by Sunday. They said they would see what they could do and that I should send an email with the order number. I told them I had already sent three emails, but had gotten no response.
The 14 replacement discs arrived this afternoon (that was quick) but 4 of those are also damaged. I sent them another email. I'm hoping that the 100 (and the order they shipped straight to CD Baby for me) are good. If not, I guess I'll be asking for my money back.