Mike: Honestly, I wasn't very impressed with either one of them.
But I have more sympathy for her. He's berating her about things that aren't part of her job, and she's trying to answer.

And when she says that he's talking about things that aren't her job, he "interprets" the law on the spot -- his interpretation, which isn't what she operates under -- and tries to get her to admit somehow that things she has no control over should be "investigated."

I think she was trying to answer his questions, but he never really asked many things she could have answered. And she was way too polite.

If you didn't recognize this as a series of loaded questions, you should review your fallacies.